Last Updated: 27 August 2026
Welcome to ETA Cosmetics, operated by ETA Retail LTD. By accessing or using our website, you agree to comply with these Terms and Conditions. Please read them carefully before using our website or placing an order.
1. About ETA Cosmetics
ETA Cosmetics is an online beauty and personal care retailer operated by ETA Retail LTD.
Our website offers products across categories including skincare, make-up, haircare, men’s grooming, fragrances & deodorants, suncare & tanning, and bodycare.
2. Use of Our Website
You agree to use this website only for lawful purposes and in a way that does not:
- Violate applicable laws or regulations
- Infringe the rights of ETA Retail LTD or third parties
- Interfere with the operation or security of the website
- Attempt to gain unauthorised access to our systems
- Introduce malicious software or harmful content
We reserve the right to restrict or terminate access where misuse of the website is identified.
3. Products and Availability
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However, product colours and appearances may vary depending on your device or screen settings.
Product availability may change without notice. We reserve the right to discontinue products or limit quantities where necessary.
4. Prices
All prices displayed on the website are subject to change without prior notice.
Any applicable taxes, delivery charges, or additional costs will be displayed where applicable during the ordering process.
While we make every effort to maintain accurate pricing, an obvious pricing or technical error may occasionally occur. In such cases, we reserve the right to correct the error and, where appropriate, cancel an affected order.
5. Orders
When you place an order, you are making an offer to purchase the selected products.
An order confirmation does not necessarily mean that the order has been accepted. We reserve the right to refuse or cancel an order where there is a valid reason, including product availability, pricing errors, suspected fraud, or technical issues.
If an order is cancelled after payment has been received, the relevant amount will be refunded through the applicable payment method.
6. Payment
Orders must be paid using the payment methods made available on our website.
Payments may be processed by third-party payment service providers. We do not intend to store complete payment card details on our own systems.
You agree to provide accurate and authorised payment information when placing an order.
7. Delivery
We aim to dispatch orders within the estimated timeframe provided during the ordering process.
Delivery times may vary depending on the destination, shipping method, availability of products, and circumstances outside our reasonable control.
ETA Cosmetics cannot be held responsible for delays caused by circumstances beyond our control, including carrier delays, customs procedures, extreme weather, or other unforeseen events.
8. Returns and Refunds
Returns and refunds are handled in accordance with our Refund and Return Policy and applicable consumer protection laws.
Before returning a product, customers should review the applicable return requirements and contact our Customer Care team where necessary.
Certain products may be subject to specific return restrictions where permitted by law, particularly where health, hygiene, or product-sealing requirements apply.
9. Product Information
Product information is provided for general informational purposes.
Customers should always read the product packaging, ingredients, instructions, warnings, and manufacturer information before using a product.
ETA Cosmetics does not provide medical advice. Products should be used only as directed by the manufacturer.
10. Intellectual Property
All website content, including text, graphics, logos, images, designs, page layouts, and other materials, is owned by or licensed to ETA Retail LTD or its respective content providers unless otherwise stated.
You may not reproduce, distribute, modify, copy, or commercially exploit website content without prior written permission.
11. Third-Party Services and Links
Our website may contain links to third-party websites, payment providers, delivery services, or other external platforms.
ETA Cosmetics is not responsible for the content, availability, security, or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
12. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee uninterrupted or error-free access at all times.
The website may occasionally be unavailable due to maintenance, updates, technical problems, security issues, or circumstances beyond our control.
13. Limitation of Liability
To the extent permitted by applicable law, ETA Retail LTD shall not be responsible for losses arising from circumstances beyond its reasonable control or from improper use of products or services.
Nothing in these Terms and Conditions is intended to exclude or limit any legal rights or protections that cannot lawfully be excluded or limited.
14. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
15. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our business, website, services, or applicable legal requirements.
The latest version will always be published on this page with the relevant Last Updated date.
16. Governing Law
These Terms and Conditions shall be interpreted and applied in accordance with the applicable laws and regulations governing ETA Retail LTD and the relevant transaction.
Where applicable, mandatory consumer protection rights will continue to apply regardless of any provisions contained in these Terms and Conditions.
17. Contact Us
If you have any questions regarding these Terms and Conditions, your order, or our services, please contact our Customer Care team through the Contact Us page.
ETA Retail LTD
Brand: ETA Cosmetics
ETA Cosmetics — Part of ETA Retail LTD